Magstackz LLC ("Company," "we," "us," or "our") operates the website trytrustify.com (the "Platform"). We are committed to protecting the privacy of our users, their customers, and all individuals whose information we process. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.
By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
• Account registration details (name, business name, email address, phone number, password)
• Billing and payment information (processed securely through third-party payment processors)
• Business profile information (business address, industry, website URL)
• Customer contact lists you upload or import for review request campaigns
• Communications you send to us via support, email, or chat
1.2 Information Collected Automatically
When you use our Platform, we may automatically collect:
• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent, and clickstream data
• Referring URLs and search terms
• Cookies and similar tracking technologies (see Section 7)
1.3 Information About Your Customers
If you use Trustify to send review requests to your customers, you may provide us with your customers' names, email addresses, and/or mobile phone numbers. You are responsible for ensuring you have obtained appropriate consent from your customers before providing their information to us. We process this data solely on your behalf and in accordance with your instructions.
1.4 Information from Third-Party Platforms
With your authorization, we may receive data from third-party platforms such as Google My Business, Facebook, Yelp, or others to enable reputation monitoring and management features.
2. How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain the Trustify platform and its features
• Process transactions and manage your account
• Send review request messages to your customers on your behalf via SMS, email, or other channels
• Send you service updates, account notifications, and support communications
• Improve and personalize your experience on the Platform
• Monitor platform performance, detect bugs, and conduct analytics
• Comply with legal obligations and enforce our Terms and Conditions
• Prevent fraud, abuse, and unauthorized access
• Send you marketing communications about our products and services (you may opt out at any time)
3. SMS and A2P Messaging
Where SMS messaging is used as part of our services, we adhere to the following practices:
• We only send SMS messages to individuals who have provided express consent to receive them
• We do not sell or share mobile phone numbers with third parties for their own marketing purposes
• Recipients may opt out at any time by replying STOP to any SMS message
• We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable carrier requirements
For more details on our SMS practices, please refer to Section 4 (A2P Messaging Terms) of our Terms and Conditions.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party vendors who assist us in operating the Platform, including payment processors, cloud hosting providers, email and SMS delivery providers, and analytics services. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
4.2 Third-Party Platforms
With your authorization, we may share data with third-party platforms (such as Google) to enable reputation management features. Your use of those platforms is subject to their own privacy policies.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.
4.4 Legal Requirements
We may disclose your information if required to do so by law, subpoena, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Magstackz LLC, our users, or the public.
4.5 With Your Consent
We may share your information for other purposes with your express consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Customer contact data you provide for messaging campaigns is retained only for as long as necessary to fulfill the campaign and is deleted upon your request or account termination.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit (TLS/SSL), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files stored on your device. We use:
• Essential cookies: Required for the Platform to function properly
• Analytics cookies: Help us understand how users interact with the Platform (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (where applicable)
You can control cookie settings through your browser preferences. Disabling certain cookies may limit functionality of the Platform.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking 'unsubscribe' or contacting us directly
• Opt-Out of SMS: Reply STOP to any SMS message to opt out of future messages
To exercise any of these rights, please contact us using the details in Section 12. We will respond to all verified requests within 30 days.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights
We do not sell personal information as defined under California law. To submit a California privacy request, contact us at the details provided in Section 12.
10. Children's Privacy
The Trustify Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify you by email or via notice on the Platform. Your continued use of the Platform after any update constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Magstackz LLC
7901 4th Street North
St. Petersburg, FL 33702
Website: trytrustify.com